1. Check if you have a Payment Method:
- Log in to your BlueSG app.
- Tap on the hamburger menu in the top left, select 'Subscription,' and then tap 'View Details.'
- If there's no payment card linked to your account, please add a payment method by tapping ‘Update Payment Details.’
Refer to this article to learn how to change your payment card.
New revamped BlueSG app (V 7.0.0)
2. If Your Status Remains Suspended After Adding a Payment Method:
Check your account for any outstanding bill(s).
Refer to this article to learn how to make payments on an outstanding bill.
How do I get unsuspended?
If your account has been suspended, please ensure that your payments are up to date to maintain uninterrupted access to our services. Any outstanding payments may result in a temporary suspension of your account until the issue is resolved. Kindly refer to the guide for payment method.
If you need any help, don't hesitate to contact us through Live Chat.