Viewing Bills and Payment Status
On the Bills screen, you'll see all your bills categorised as Overdue, Processing, or Paid. If you have an overdue payment (due to a collection failure), an option to take action will appear through the "Pay Overdue Amount" button.
Overdue Payment Notification
If any of your payments are overdue, a red info box will appear with instructions on what to do next.
Processing Payments
When you tap the “Pay Overdue Amount” button, the bill status will change to Processing while the payment is being completed. Once successful, the status will update to Paid.
Things to Note:
- Bill processing may take 5-10 minutes before the updated status appears.
- Once all bills are cleared, your account suspension due to unpaid bills will be lifted. However, if there’s a manual suspension on your account, you may need to reach out to our Customer Experience Team to lift the suspension manually.