1. What is a Subscription Voucher?
A subscription voucher is a promo code that can be applied to offset your subscription plan for a specified period.
2. How do I redeem my subscription voucher?
To redeem your voucher, follow these steps:
- Log in to your BlueSG App account.
- Proceed to the Benefits section.
- Click on the "Enter a Promo Code" button.
- Enter your voucher code in the "Enter your Promo Code here" field.
- Click "Apply" to see the discount reflected.
3. Can I use a subscription voucher on an existing subscription?
- Voucher can only be applied to the subsequent subscription.
4. Why isn’t my subscription voucher working?
If you’re experiencing issues, check the following:
- Ensure the code is entered correctly (no spaces or typos).
- Check that the voucher has not expired.
- Confirm the voucher is valid for your subscription plan.
- Some vouchers are for new users only and cannot be used by existing users.
If the problem persists, please contact our support team via Live Chat for assistance.
5. What happens if I cancel my subscription after using a voucher?
- Any subscription vouchers are non-refundable once used.
- Any unused subscription vouchers are non-refundable or in-exchange for cash refund.
6. Where can I check my available vouchers?
You can view your available vouchers under BlueSG App → Benefits section.
7. Where can I check my used vouchers?
You can view your available vouchers under BlueSG App → Benefits section → Not Available.
Need More Help?
If you have any questions or need assistance with voucher redemption, please contact our support team via Live Chat.