1. What is a Subscription Voucher?
A subscription voucher is a promotional code that provides a discount on your subscription plan for a specified period.
2. Types of Vouchers:
a. One-Time Use Vouchers
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Valid for a single rental only.
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Any remaining balance after the first use will be forfeited.
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Once applied to a rental, the voucher is considered fully used, even if the entire amount is not utilized.
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Unused voucher credits will expire automatically after the expiration date.
b. Multi-Use Vouchers
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Can be used across multiple rentals until the credit is fully utilized or expired.
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Any unused balance is carried forward to future invoices.
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Credits are deducted based on the invoice amount.
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Unused credits remain active until they are fully used or expired.
3. How to Redeem a Subscription Voucher?
To apply your voucher, follow these steps:
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Log in to the BlueSG App.
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Go to the Benefits section.
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Tap Enter a Promo Code.
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Enter your voucher code in the designated field.
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Tap Apply to activate the discount.
4. Why Isn’t My Subscription Voucher Working?
If you experience issues with your voucher, please check the following:
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Ensure the code is entered correctly (avoid spaces or errors).
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Verify that the voucher has not expired.
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Confirm that the voucher is applicable to your subscription plan.
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Some vouchers are only valid for new users and cannot be used by existing subscribers.
5. How Are Multiple Vouchers Applied to a Single Invoice?
Multiple vouchers are applied automatically in the following priority order:
a. Earliest Expiry First – Vouchers expiring soonest are used first.
Example: Voucher A (expires March 10) is used before Voucher B (expires April 15).
b. One-Time Use Before Multi-Use – If vouchers have the same expiry date, one-time-use vouchers are applied first.
Example: Voucher C (one-time use) is used before Voucher D (multi-use) if both expire on May 1.
c. Smaller Amount First – If vouchers have the same expiry date and type, the smaller credit is used first.
Example: Voucher E ($5) is used before Voucher F ($10) if both expire on June 20.
6. Can I Use a Subscription Voucher on My Current Subscription?
No, subscription vouchers can only be applied to your next subscription renewal and cannot be used on an active subscription.
7. What Happens If I Cancel My Subscription After Redeeming a Voucher?
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Subscription vouchers are non-refundable once applied.
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Any unused subscription vouchers cannot be refunded or exchanged for cash.
8. Can I Transfer My Voucher to Another Account?
No, vouchers are non-transferable and must be used on the account to which they were issued.
9. How Can I Check My Available Vouchers?
You can find your available vouchers under BlueSG App → Benefits Section
10. How Can I Check My Used Vouchers?
To view previously used vouchers, go to BlueSG App → Benefits Section → Not Available