Suspended Account
Reasons for Suspension:
-
Outstanding rental payment
-
Unpaid subscription fees
How to Reactivate Your Account:
-
Settle any outstanding payments.
-
Once payment is completed, your account will be reactivated within one hour.
A suspended account temporarily restricts access to BlueSG services until all necessary payments are made.
Banned Account
Reasons for Ban:
-
Rental payment overdue by more than 60 days
-
Subscription payment overdue by more than 60 days
-
Service misuse
-
Violation of legal terms
How to Request for Account Reinstatement:
-
Clear any outstanding payments.
-
Resolve any service misuse issues.
-
Address any legal violations as required.
A banned account restricts access to BlueSG services. The review process for reinstatement may take up to (7) seven working days.