Viewing Bills and Payment Status:
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On the Bills screen, your bills will be categorized as Overdue, Processing, or Paid.
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If you have an overdue payment (due to a collection failure), an option to take action will appear via the "Pay Overdue Amount" button.
Overdue Payment Notification:
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A red info box will appear if any payments are overdue, providing instructions on the necessary steps to resolve the issue.
Processing Payments:
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When you tap the "Pay Overdue Amount" button, the bill status will change to Processing while the payment is being processed.
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Once the payment is successful, the bill status will update to Paid.
Things to Note:
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Bill processing may take 5-10 minutes before the updated status appears.
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Once all overdue bills are cleared, your account suspension due to unpaid bills will be lifted.
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If there is a manual suspension on your account, please Submit a request for assistance in lifting the suspension.